This Privacy Policy explains how VENUS NAIL SPA LLC collects, uses, stores and shares information when you visit the website at venusnailspa-lg.com, when you book a salon sitting, when you telephone the desk or when you send a written message. The policy is written and maintained by the VENUS NAIL SPA LLC team, which trades under the developer name Venus Nail Spa and operates the salon and the computer integrated systems design desk described on this website.
The salon desk of VENUS NAIL SPA LLC sits at 654 N Santa Cruz Ave, Los Gatos - 95030-4360, United States (US). We aim to keep this policy short enough to read in one sitting and detailed enough that you can understand exactly what happens to your information. Where we use ordinary words instead of legal jargon, the legal meaning is still intended. Where a term has a special meaning, we define it inside the relevant section rather than in a separate glossary.
By using this website or booking a sitting, you confirm that you have read this policy. If you do not agree with any part of it, please do not use the website and do not send personal information to the salon. You may still visit the salon in person and ask the desk to answer your questions before you decide whether to share anything with us.
1. Who we are
VENUS NAIL SPA LLC is a limited liability company registered in the United States and operating from 654 N Santa Cruz Ave, Los Gatos - 95030-4360, United States (US). The business has two connected parts. The first is a Los Gatos salon that provides nail care at a row of manicure stations. The second is a systems desk that performs computer integrated systems design work, chiefly booking forms, care note forms and stock trackers for independent salons.
For the purposes of this policy, VENUS NAIL SPA LLC is the controller of the personal information described here. That means we decide why information is collected and how it is handled. When we act for another salon during a design project, that salon remains responsible for its own guest records, and we act only on the written instruction of that salon.
The developer name used for this website is Venus Nail Spa. The legal entity behind it is VENUS NAIL SPA LLC. You will see both names on our pages, and they refer to the same business. If you are unsure who to write to about a privacy question, address the message to the founder or the desk manager at the email address in the next section.
2. Scope of this policy
This policy applies to the website at venusnailspa-lg.com, to written messages sent to the salon by email, to telephone conversations with the desk, to bookings made in person and to care notes written during a salon sitting. It also applies to any intake form we send to a salon owner during a systems design conversation.
This policy does not apply to information that you share with another salon we have helped. Each salon controls its own records, and their own policy applies to their guests. This policy also does not apply to any third party website that we link to from these pages. We are not responsible for the privacy practices of other businesses, even where we recommend them.
We do not sell nail care products online, we do not operate a payment gateway on this website and we do not take card details through any form here. If a future service changes that, we will update this policy before the change takes effect.
3. Information we collect
We try to collect only what is needed to answer your message, book a station or write a care note. The information falls into the categories below.
Contact details
Your name, email address, telephone number and, if you choose to give it, your postal address. We need a name and a contact channel to confirm a sitting, to move a card on the reception rail or to reply to a question.
Booking details
The service you chose, the date and time of the sitting, the station assigned to you and any note you give the desk about preferences or access needs. For example, you may tell us that you need a lower bench or that you prefer an unscented towel.
Salon care notes
A short record written after a sitting. It may describe the nail shape, the shade number, the state of the edges and any product that should be avoided next time. Care notes are described in more detail in section 8.
Message content
The text of your contact form message, your email or your written note. If you describe a design project, this may include details about your salon, your staff routines and the tools you currently use.
Technical information
Information that a browser sends automatically when it loads a page, such as the type of browser, the type of device and the general region from which the request came. We describe this in section 7.
We do not ask for sensitive categories of information such as medical history, government identifiers or financial account numbers. Please do not send those details to the salon by email or through the contact form.
4. How we collect information
We collect information directly from you in most cases. You type your details into the contact form, you tell the desk your name at the bench or you send us an email. You may also give information to a staff member during a sitting, and that staff member may write part of it into a care note.
A small amount of information is collected automatically by the web server that delivers these pages. When your browser requests a page, the server records the technical details needed to send a reply. We do not add tracking pixels to this website and we do not rent audience lists.
We do not buy personal information from data brokers. If you telephone the desk, we may read back the details we have on file for your card so that you can correct them before we confirm anything.
5. Why we use information
We use personal information to run a salon and a systems desk. Each use falls under one of the following purposes.
- To answer your question, whether it arrives by form, email or telephone.
- To book, move or confirm a sitting at a station.
- To write and read back care notes so the next sitting starts from real information.
- To keep the reception rail and the station board readable during a busy day.
- To reply to a salon owner who asks about a design project.
- To keep ordinary business records such as a booking register and a record of desk calls.
- To protect the salon against misuse, including abusive messages or repeated no shows.
- To meet a legal duty that applies to us as a United States company.
We do not use your information to build advertising profiles, to train a general purpose model or to create a ranking of guests. Where we write software that analyses booking patterns for another salon, we work with counted and summarised data rather than names wherever that is possible.
7. Server logs and technical data
Our hosting provider records a short log entry for each request made to the website. A typical entry contains the time of the request, the page requested, the reply code, the volume of data sent and the address of the device that made the request. The log exists so that a fault can be traced and so that abusive traffic can be blocked.
Log entries are kept for a limited period and are used for security and diagnosis. We do not read them to learn about your interests, and we do not combine them with your booking card. Access to the logs is limited to the people who maintain the website.
If you send us an email, the message may pass through third party mail servers that we do not control. Those servers may keep their own technical records under their own policies. We choose providers that publish a clear privacy notice, but we cannot promise that a message in transit is never logged by a carrier.
8. Salon care records
A care record is the short note written after a sitting. It helps the next visit begin with the right shape, the right shade and the right warning about an edge that may need repair. The note is written on paper at the care note desk and, where a salon client uses our software, may also be stored in a booking form that we host for that client.
Care records are held for as long as a guest keeps returning to the salon, plus a reasonable period afterwards so that a break in visits does not erase the history. You can ask the desk to read a care record to you, to correct a detail or to delete the record. Deleting a care record means that the next sitting starts without a written history, which may make it harder to match a shade.
Staff are trained not to leave a care record on a bench, not to photograph it and not to share the content with another guest. Records are stored in a drawer or a locked form that only staff can open. When a record is no longer needed, the paper copy goes into a confidential waste bin and the electronic copy is removed from the form.
10. Service providers
Service providers help us store pages, carry email and keep backups. We treat them as processors that act on our instructions. Before we use a provider, we look at its security notice and its subprocessor list, and we avoid providers that cannot explain where data is stored or how long it is kept.
A provider may operate outside the United States. Where that happens, we rely on appropriate safeguards such as standard contractual clauses, and we ask for a copy of the safeguards before we send personal information across a border. Our hosting provider stores the public website files for this site, and those files contain no personal information on their own.
If you are a salon owner who has engaged our systems desk, the provider list for your project may include a database service, an email service and a backup service. We will describe each one to you before a project begins and we will not add a provider to your project without telling you.
11. How long we keep information
We keep information only for as long as we need it. The periods below describe the usual practice of VENUS NAIL SPA LLC.
- Contact form and email messages that do not lead to a booking are kept for about twelve months.
- Booking cards are kept for the current year and the following year.
- Care records are kept for the life of the guest relationship and a short period after it ends.
- Server logs are kept for a short operational period and then removed.
- Business records such as invoices and desk registers are kept as long as the law requires.
When a period ends, the record is deleted or shredded. If a record must be kept for a legal claim, we keep only the part that is needed and we restrict access to the people handling the claim. Deleting a record may take a few days to complete across backups, so please allow a short grace period after you ask us to remove something.
12. How we protect information
We use practical measures to protect information. Paper cards are kept at the desk and not left on a bench. Care notes are kept in a drawer or a locked form. Electronic records are held behind a password and a second check on the staff device. Web traffic is served over an encrypted connection where the hosting provider supports it.
No system is perfect. An email can be misaddressed, a device can be lost and a provider can suffer a fault. If a breach affects personal information, we will act quickly to contain it, we will tell the affected people without undue delay and we will report it to a public authority where the law requires that step.
Staff are asked to keep their account passwords private, to lock a screen when they step away and to report a lost device to the desk manager the same day. Please help us by using a recent browser and by telling us at once if a message that appears to come from the salon looks unusual.
13. Privacy for children
This website is written for adults who book salon care or business design work. It is not directed at children and we do not knowingly collect personal information from a child under the age of thirteen without the consent of a parent or guardian.
A guardian may bring a child to a sitting and may give the desk a name for the child card. In that case the guardian provides the information and remains the contact for the card. If we learn that a child has sent personal information to the salon without that consent, we will delete the information and remove any related card.
A parent or guardian who believes that a child has shared information with VENUS NAIL SPA LLC can write to appointments@venusnailspa-lg.com or telephone +14849009957 and ask the desk to review the record. We will confirm what we hold and delete it where the policy and the law allow.
14. Your privacy rights
Depending on where you live, you may have a legal right to ask what personal information a business holds about you, to receive a copy, to correct an error, to delete a record, to restrict a use or to object to a use. We apply the same practical answer to every guest who writes to the desk, whatever the local law requires as a minimum.
You can ask us to explain a decision, to stop a particular use or to send your information to another business in a readable format. You can also withdraw a consent that you gave earlier, though a withdrawn consent does not undo a use that already happened while the consent was valid.
To make a request, write to appointments@venusnailspa-lg.com with the subject line Privacy request, or call +14849009957. We will ask for enough detail to confirm that you are the person the record belongs to, and we will not charge a fee for an ordinary request. We aim to reply within thirty days and we will tell you if we need a little longer.
15. Access and correction
If you ask for a copy of your information, we will send the booking card details, the care record and any stored message that belongs to you. We will leave out information that belongs to another person, and we may leave out a note that a staff member wrote for internal training.
If a detail is wrong, tell the desk the correct value and we will update the card. Where the wrong detail sits in a care record, we will add a correction line beside the original rather than erase it, because a record of what changed helps the next staff member understand the history. You can still ask for the original line to be removed if you prefer.
If you cannot come to the salon in person, the desk can confirm your identity by a short telephone call to the number already on the card, or by a reply from the email address already on file. This protects your records from a request made by someone else in your name.
16. Marketing choices
We do not run a marketing list for the salon at the time of writing. If we contact you after a sitting, it is to confirm a booking, to follow up on a repair or to answer a question that you raised. We do not add a guest to a promotional list simply because they visited the salon once.
If a promotional list is introduced in the future, it will be opt in. You will be able to leave the list with one click in any message and with one word to the desk. Leaving a promotional list will not affect a booking message, which is separate and necessary for the sitting to happen.
We do not share your contact details with another business so that it can market to you. A salon that has asked us for design help becomes a client of VENUS NAIL SPA LLC, not a recipient of a guest list from this salon.
17. Third party websites
These pages contain links to other pages on this website and to a photograph free contact form. A link to a third party service, such as a map or a directory, may appear on another site that mentions the salon. When you follow such a link, the third party receives the request and may set its own cookie. That activity is outside our control.
We suggest that you read the privacy notice of any site before you share personal information with it. If a third party site claims to act for VENUS NAIL SPA LLC but its address does not match the one in this policy, please tell the desk before you send anything to it.
18. International visitors
VENUS NAIL SPA LLC is based in the United States and our records are kept in the United States. If you visit this website from another country, your request will cross a border before it reaches us, and the law that protects your information may differ from the law of your home country.
Where a guest from outside the United States asks for salon care, we will collect only the details needed for the booking. We will not store a foreign identifier, a passport number or a payment account number unless the law requires it and the guest agrees. Our systems design clients who operate outside the United States are given a written note about the location of their records before a project begins.
19. Changes to this policy
We review this policy at least once a year and whenever we change how the salon or the design desk handles information. The effective date at the top of the page shows the current version. If a change affects your rights, we will place a clear notice on the website before the change takes effect, and we will write to a guest whose contact details we already hold where the change is significant.
If VENUS NAIL SPA LLC is sold, merged or restructured, the new owner will be bound by this policy for records that were collected before the transfer, unless you are told otherwise and given a chance to object. We would ask a successor to keep the same care for guest records that we have described here.
A copy of this policy is available on paper at the salon desk for anyone who asks. The desk will read the current version aloud where a guest prefers that to reading it on a screen.
20. Questions and complaints
Please contact VENUS NAIL SPA LLC first if you have a concern about privacy. The desk can usually answer a question on the same day, and most worries are settled by explaining what a record contains and why it is kept.
Written enquiries go to appointments@venusnailspa-lg.com. Telephone enquiries go to +14849009957. You may also write to the salon at 654 N Santa Cruz Ave, Los Gatos - 95030-4360, United States (US), and mark the envelope Privacy. Please do not send sensitive documents through the contact form.
If you are not satisfied with our reply, you may raise the matter with the data protection authority in your country or with the consumer protection office in California. We will cooperate with a regulator that examines a complaint about our handling of personal information, and we will keep a written note of the complaint and our reply for as long as the matter is open.
21. Summary of key points
For convenience, this policy can be summarised in plain terms. VENUS NAIL SPA LLC collects only the details needed to answer a message, book a station and write a care note. The salon keeps paper cards and short care records, uses a small number of trusted providers, and does not sell personal information. You can ask for a copy, a correction or a deletion at any time by writing to the desk.
This summary is not a substitute for the sections above, and the full text controls if there is any difference. If a line in the summary reads differently from a section, follow the section and tell the desk so that we can correct the summary.